CFPB Issues RFI Concerning Consumer Complaints and Inquiries

The CFPB issued a Request for Information (RFI) seeking information on its handling of consumer complaints and inquiries.

The CFPB identifies various topics and is seeking comments that specifically relate to:

• Positive and negative aspects of the complaint and inquiry processes;
• Suggestions for updates or modifications to the complaint and inquiry processes; and
• Best practices for complaint and inquiry processes.

The CFPB also provides a detailed list that solicits more specific feedback related to the three general topics identified immediately above.

Comments are due July 16, 2018.

This is the twelfth in a series of RFIs announced as part of Acting Director Mick Mulvaney’s call for evidence to ensure the CFPB is fulfilling its proper and appropriate functions. One of those previous RFIs sought feedback on the CFPB’s public reporting practices of consumer complaint information, some responses to which will be considered as part of the consumer complaints and inquiries RFI.

The following are a list of the previous 11 RFIs issued along with their comments due dates:

Civil Investigative Demands – Comments Due Date Extended to April 26, 2018

Administrative Adjudications – Comments Due Date Extended to May 7, 2018

Enforcement Processes – Comments Due Date Extended to May 14, 2018

Supervision Program – Comments Due May 21, 2018

External Engagements – Comments Due May 29, 2018

Public Reporting Practices Of Consumer Complaint Information – Comments Due June 4, 2018

Rulemaking Processes – Comments Due June 7, 2018

Adopted Regulations – Comments Due June 19, 2018

Inherited Regulations – Comments Due June 25, 2018

Guidance And Implementation Support – Comments Due July 2, 2018

Consumer Financial Education – Comments Due July 9, 2019